Central Intake© for Diabetes Education, Management and Care

Waterloo Wellington Diabetes Central Intake© provides a streamlined process for referrals to diabetes education and specialist consults.

What are the benefits of Central Intake©?

• One form for all diabetes care in the region
• One single point of contact for all healthcare providers and individuals to access diabetes education
• Monitoring of wait-times based on Standards of Access To Diabetes Education
• Simple and more timely access to information regarding the status of referrals
• Better consistency and quality in reporting for assessing capacity
• Role definitions for complex and community programs to meet the changing needs of the population
• Stronger flow between all care providers leading to better patient care and use of resources
• Valid data that will strengthen advocacy measures to support additional resources
• Evaluation of benchmarks for all levels of care 
   

How to Refer:

If you have diabetes, please complete a self-referral form and either:

         Fax it to 519-650-3114 or 1-855-342-2387 (DIA-BETS)

                                           or

         Call 519-947-1000 x372 and speak to someone who can assist you in completing the form over the phone

                                           or

         Mail it to Unit #6--150 Pinebush Rd, Cambridge, ON, N1R 8J8

If you are a healthcare provider and would like to refer a patient, please complete all sections of the referral form and:

          Fax it to 519-650-3114 or 1-855-342-2387 (DIA-BETS)

                                           or

          If you would like to receive an electronic form for your EMR, please click here

Objectives of Central Intake©

• Streamline the referral process
• Help build and maintain capacity for managing diabetes
• Develop regional standards for access to Diabetes Education
• Improve access to the appropriate care
• Standardize data collection in order to improve quality information, monitor outcomes and implement appropriate changes

What are the future directions for Central Intake©?

• To have all referrals within the Waterloo-Wellington LHIN region processed at one central location
• To have all referrers using eReferral
• To expand Central Intake© to include other chronic diseases

Guide for developing and implementing a Central Intake:  

This guide was developed by our team to support others in developing a Central Intake model.  If you would like a copy of the guide, please click here.