Access a Primary Care Provider

What is Health811 (previously Health Care Connect)?

Health811 helps Ontarians who are without a family health care provider (family doctor or nurse practitioner) to find one. People without a family health care provider are referred to a family doctor or a nurse practitioner who is accepting new patients in their community.


Click here or call 1.800.445.1822 (your OHIP card is required)


For more information on finding family health care providers accepting new patients in your community, see the list below.


City of Cambridge
City of Guelph
Centre & North Wellington
City of Kitchener & Waterloo


For information on local Walk-in Clinics or other available resources, click here


What is a Family Health Team (FHT)?

A Family Health Team is an approach to primary health care that brings together different health care providers to coordinate the highest possible quality of care for patients.

Designed to give doctors support from other complementary professionals, most Family Health Teams will consist of doctors, nurses, nurse practitioners and other health care professionals who work collaboratively, each utilizing their experience and skills so that you receive the very best care, when you need it, as close to home as possible.

Family Health Teams in Waterloo-Wellington
What is a Nurse Practitioner-Led Clinic?

Nurse Practitioner-Led (NP-Led) Clinics are an innovative model for primary health care delivery. The clinics are designed to improve access to care for individuals who do not have a primary care provider. Patients register with the clinic and not an individual care provider. Core services are provided by a nurse practitioner, but other professionals on the care team may include physicians, registered nurses, social workers, pharmacists, dietitians, mental health workers, occupational therapists, physiotherapists and more.


Nurse Practitioner-Led Clinics in Waterloo-Wellington

What is a Community Health Centre (CHC)?

CHCs are non-profit organizations that provide primary health and health promotion programs for individuals, families and communities. A health centre is established and governed by a community-elected board of directors.

CHCs work with individuals, families and communities to strengthen their capacity to take more responsibility for their health and well-being. They provide education and advice on helping families access the resources they need from other community agencies. CHCs work together with others on health promotion initiatives within schools, in housing developments, and in the workplace. They link families with support and self-help groups that offer peer education, support in coping, or are working to address conditions that affect health. The Community Health Centre Program contributes greatly to the development of healthy communities.

Community Health Centres in Waterloo-Wellington