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Meet our Team


Central Intake Coordinator -- Nicole, BA

Nicole's role is to support central intake staff with training and guidance.  She is also responsible for data management and electronic solutions to support central intake processes.

Resource Clinician & Project Lead -- Amy, RD, CDE

Amy has been working as a dietitian, CDE, in primary care and a local Diabetes Education Centre for many years, supporting clients with diabetes and chronic disease to achieve their goals in managing their health care concerns.  Prior to that, she worked at McMaster University participating in research.  She has experience and training in mindfulness meditation, specifically to address binge eating, and a passion to support clients with problematic eating behaviours.  She has a keen interest in quality improvement initiatives.  Amy is excited to be joining the Regional Coordination Centre (RCC) and the opportunity to support clinicians across the region to increase their knowledge and capacity to support clients.  

Waterloo Wellington Diabetes

Patient Navigator/Triage Nurse, Diabetes Central Intake -- Kelly, RN, CDE

Kelly's role is to review and triage all incoming referrals in the region for diabetes education and specialist consults. She determines the urgency of the referral and which site is most appropriate to support the individual being referred.   This provides a streamlined process for diabetes care referrals while maintaining effective communication to all parties. 




Administrative Assistant, Diabetes Central Intake -- Paula

Paula provides a central point of communication between the regional diabetes education programs and many professionals and stakeholders, including family physicians and registered nurses. She is responsible for facilitating the data entry and transmission of referrals. 




Orthopedic Central Intake

Referral Administrators, Orthopedic Central Intake

The role of the referral administrators is to support patient navigation by receiving and directing orthopedic referrals to the appropriate assessment centre or orthopedic surgeon.  This work also involves following up on many referrals and keeping all involved parties informed of the status of the referral.


Orthopedic Central Intake Team

 Emily, BA, Referral Administrator

 Judy, Referral Clerk

 Jodi, Medical Secretary

Cataract Central Intake

The role of the referral administrators is to support patient navigation by receiving and directing referrals for cataract surgery to the most appropriate ophthalmologist.  This work also involves following up on many referrals and keeping all involved parties informed of the status of the referral.


 Cataract Central Intake Team

Nishana, BA, Referral Administrator



Waterloo Wellington Self-Management Program Team

Program Coordinator, Self-Management Program-- Laurie

Laurie is responsible for the program planning and the delivery of workshops to help support individuals self-manage their chronic conditions and the health care professionals in the Waterloo Wellington area. Her role also involves the coordination of trainers and workshop leaders, including recruitment, scheduling, ongoing engagement and support. 



Administrative Assistant, Self-Management Program-- Justine

Justine’s role is to manage and maintain the Self-Management database, website, and the event registration from both members of the community as well as Healthcare professionals.  Justine is also responsible for assisting in preparing course materials and promotional information.





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