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Meet our Team

 

 

Central Intake Coordinator -- Nicole, BA

Nicole's role is to support central intake staff with training and guidance, including diabetes, orthopedics, cataract, and OSDCP.  She is also responsible for data management and electronic solutions to support central intake processes.

 

Waterloo Wellington Diabetes

The role of Diabetes Central Intake is to support patient navigation by receiving, triaging urgency, and directing diabetes referrals to the appropriate diabetes education program and/or specialist. This work also involves providing a standardized regional referral form and process, a central point of communication between the programs and stakeholders,  following up on many referrals, connecting with different community and hospital programs, and keeping all involved parties informed of the status of the referral.

Diabetes Central Intake Team

 Kelly, RN, CDE, Patient Navigator/Triage Nurse

 Paula, Administrative Assistant

 Karis, Administrative Assistant

Orthopedic Central Intake

The role of Orthopedic Central Intake is to support patient navigation by receiving and directing orthopedic referrals to the appropriate assessment centre or orthopedic surgeon. This work also involves following up on many referrals and keeping all involved parties informed of the status of the referral.

Orthopedic Central Intake Team

 Emily, BA, Referral Administrator

 Jodi, Medical Secretary

 Judy, Referral Clerk

 Tami, Referral Clerk

Cataract Central Intake
The role of Cataract Central Intake is to support patient navigation by receiving and directing referrals for cataract surgery to the most appropriate ophthalmologist.  This work also involves following up on many referrals and keeping all involved parties informed of the status of the referral.
Cataract Central Intake Team Referral Administrator
Ontario Seniors Dental Program Central Intake (OSDCP CI)

The role of this program is to offer a streamlined process for seniors accessing the OSDCP in Waterloo Region allowing for easy patient navigation, prevention of duplicate appointments, and to monitor wait times. This is part of a 6 month pilot project to develop a centralized intake/scheduling program, evaluate outcomes and provide data to support sustaining and growing this service.

OSDCP CI Team Leah, Referral Clerk

Waterloo Wellington Self-Management Program

The role of the WWSMP is to coordinate self-management programs that support individuals and their caregivers in the region living with or at risk of developing chronic diseases.  The role also includes providing self-management support training, education and mentoring to healthcare providers.
Self-Management Program Team

Jill, Program Manager

Justine, Administrative Assistant

 

 

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