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Community Resources


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Directory of Community Resources


Medical Laboratories Locations
It usually takes several days for the labs to send your doctor your test results so be sure to go to the lab at least two weeks before your doctor's appointment.


Canadian Medical Laboratories LifeLabs

   Cambridge and New Hamburg

12 George St. South  519.623.3860   350 Conestoga Blvd 1.877.849.3637
697 Coronation Blvd.  519.623.7007  10 Waterloo St., New Hamburg  1.877.849.3637 
167 Hespeler Rd. 519.621.8850 246 Dundas St. South 519.622.1820


535 Belmont Ave., Suite 104  519.576.1340 200 Lorraine Ave, Suite 5-6 1.877.849.3637
751 King St. West, Unit 104 519.576.2460 564 Belmont Ave. W., Suite 105 1.877.849.3637
421 Greenbrook Dr. 519.569.8592 751 Victoria St. S. 2nd Floor 1.877.849.3637
385 Frederick St., Unit 20A 519.749.9555 65 University Ave., Waterloo 1.877.849.3637
564 Belmont Ave., Unit 101 and 102  519.576.8760   

Guelph and Fergus

83 Dawson Rd., Unit 209 519.823.5279  281 Stone Rd East 1.877.849.3637
21 Surrey St. W., Suite 109 519.767.2165 85 Norfolk St. Suite 101 1.877.849.3637
55 Wyndham St. N. Suite 214 519.767.0501 245 Union St. E., Fergus 1.877.849.3637


LifeLabs now offers my results which is a patient portal that provides patients with secure online access to most of their LifeLabs test results.  Most lab results are released from the testing laboratory and will be posted to patients’ my results accounts within 24 to 48 hours.  The my results website is available in English, French, Chinese and Punjabi.  For more information visit the LifeLabs website.


You can register for my results, by visiting myresults.lifelabs.com  within 30 days of your lab test. To register you will require the following information: valid OHIP number, active email address, date of your recent lab test (within 30 days of registration) and your unique lab visit number provided at the time of service.   


If you use Canadian Medical Laboratories (CML), you are unable to access your results on my results at this time. Lifelabs purchased CML Healthcare in 2013 and as CML locations are converted to “LifeLabs” Patient Service Centres, those patients will be able to register for my results. You are encouraged to ask your CML locations when this service will be available.


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Local Pharmacy Support

Your local pharmacist can be a great resource and valuable member of your diabetes management team.

The MedsCheck Diabetes Program is an annual medication review by a community pharmacist for Ontarians living with diabetes. MedsCheck aims to provide education and optimize drug therapy. It is conducted in the community pharmacy in person with the patient or patient's care-giver. For more information contact your pharmacist.

Other areas where your pharmacist can help provide support and information are:

  • Advice on your diabetes medications
  • Support with your insulin pen
  • Selecting a blood glucose meter
  • Safe "over-the-counter" medications
  • Sharps disposal

Community Pharmacy Outreach Programs (CPOP)
If you do not have a regular pharmacy or you are looking for specific information on diabetes, the Canadian Diabetes Association has created the Community Pharmacy Outreach Program, comprised of pharmacies recognized by the Association as providing exemplary service and a high standard of care in the area of diabetes management.

The following pharmacies have been recognized by the Association as providing exemplary service and a high standard of care in the area of diabetes management in the Waterloo-Wellington region.


Pharmacy Name  Address  Phone Number

Preston Medical Pharmacy

125 Waterloo St. S. Cambridge  519.623.1994
Riepert Pharmacy 98 Highland Rd. W., Kitchener 519.578.1210
The Medicine Shoppe 296 Highland Rd. E., Kitchener 519.571.7050
Cook's Pharmacy 520 University Ave., W. Waterloo 519.744.2200
Shoppers Drug Mart 468 Albert St., Waterloo 519.884.3860
The K-W Pharmacy 65 University Ave., E., Waterloo 519.746.6133


Pharmacies with Certified Diabetes Educators on Staff
Another resource in the community is through pharmacists who have attained their Certified Diabetes Educator Certificate. These pharmacists have a marked interest in diabetes care and may be able to assist you with the management of your diabetes.

The following are a list of CDE pharmacists in Waterloo-Wellington region.


Pharmacist Name Pharmacy Address Phone Number
Matthew DiGiovanni Hespeler Pharmacy 100 Jamieson Pkwy 519.658.4420
Sejal Patel Medic Pharmacy 246 Dundas St 519.622.4400
Gina DiVizio Preston Medical Pharmacy 125 Waterloo St S 519.653.1870
Angela Puim
Mukesh Kshatri RX Med Health Pharmacy 614 Coronation Blvd 519.622.0404
Pharmacist Name Pharmacy Address Phone Number
Susie Rouman Gordon Pharmacy 1499 Gordon St 519.836.0101
Mike Abdelmalak IDA/Royal City Pharmacy 84 Gordon St 519.763.8975
Lori Moroshita Rexall PharmaPlus 265 Eramosa Rd 519.829.3111
Pharmacist Name Pharmacy Address Phone Number
Hoda Fowzy Belgage Pharmacy 525 Belmont Ave 519.576.2900
Vivian Youssef
Vishal Acharya Carpenter Guardian Pharmacy 501 Krug St 519.744.4424
Rajiv Thakkor
Poshin Jobanputra Cooks Pharmacy 1450 Blockline Rd #201 519.742.5600
Mike Nakhla Heritage Park Pharmacy 200 Lorraine Ave 519.744.6770
Shaun Toolsie Riepert Pharmacy 98 Highland Rd W 519.578.1210
Mona Kshatri Shoppers Drug Mart - Ottawa and River 1400 Ottawa St S 519.742.6160
Klara Serjani Shoppers Drug Mart - Weber and Arlington 1221 Weber St 519.748.2430
Lina Shubair
Richa Acharya Shoppers Drug Mart - Fairway 310 Fairway Rd S 519.748.2776
Amgad Elgamed
Akiko Uchida
Maria Horner Shoppers Drug Mart - Pioneer Park Plaza 123 Pioneer Dr 519.748.4525
Brenda Vanderwiel
Grace Yue
Rania Ayoub
Ehab Abdel Sayed Tannery Pharmasave 121 Charles St 519.744.1000
Mervat Saad Urgent Care Pharmacy 385 Fairway Rd S #9 519.894.5118
Pharmacist Name Pharmacy Address Phone Number
Poshin Jobanputra Cooks Pharmacy 520 University Ave W 519.744.2200
Pradeep Acharya KW Guardian Pharmacy 65 University Ave E 519.746.6133
Kyla Christie Schill Remedy Rx Pharmacy 570 Univerisity Ave E 519.886.5925
Will Schill
Maria Horner Shoppers Drug Mart - Waterloo Corporate Campus 190 Northfield Dr W 519.884.3860
Rania Ayoub
Andra Ene
Cristina Urzica
Nick Beamish Shoppers Drug Mart - Bridgeport and Weber 50 Weber St N 519.880.8083
Usman Habib
Krupal Jha
Lindsey Markusson
Neil Malhotra Westmount Place Pharmacy 50 Westmount Rd N 519.886.7670
New Hamburg
Pharmacist Name Pharmacy Address Phone Number
Poshin Jobanputra Cook's Pharmacy 75 Huron St 519.662.2640
Neil Malhotra Town Square Pharmacy 100 Mill St 519.662.9995
Pharmacist Name Pharmacy Address Phone Number
Poshin Jobanputra Cook's Pharmacy 1201 Queen's Bush Rd 519.662.2240

If you are a pharmacist that has obtained your CDE designation and you would like to be added to the above list, please contact us at [email protected] and provide us with your contact information.



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Mental Health Resources

Symptoms of depression are more common in people with diabetes compared with the general population and major depressive symptoms are present in approximately 15% of people with diabetes.


Many Diabetes Education Programs have Social Workers on staff to provide counselling for those dealing with the effects of diabetes. For more information you can contact your local diabetes education program to inquire about access to counselling services.


Here 24/7 was launched April 1, 2014 as a single point of access for vital addictions, mental health, and crisis services in the Waterloo, Wellington, and Dufferin counties. One call or visit is all it takes to speak with passionate staff hoping to connect people with hundreds of programs and specialized services. Visit www.here247.ca for more information.


General Mental Health Resources


Mental Health Service Information Ontario - The Mental Health Helpline provides informations about mental health services in Ontario. Information and referral service will answer your call, email or web chat 24/7. Service is confidential and free. They can:
- provide information about counselling services and supports in your community
- listen, offer support and provide strategies to help you meet your goals
- provide basic education about mental ilness




Canadian Mental Health Association Waterloo Wellington Dufferin (CHMA WWD) - Promotes the mental health of all and supports the recovery of people experiencing mental health issues




Self Help Alliance Waterloo - Wellington - The Self Help Alliance provides services offered by people for people who have experienced a mental health and/or addiction issue


Cambridge: 519.623.6024

Guelph: 519.763.4014

Kitchener/Waterloo: 519.570.4595

Self Help Alliance

Crisis / Distress Lines


Kids Help Phone - A bilingual national telephone counselling service for children and youth. Anonymous and confidential, lines are open 24 hours a day




Parent Help Line - 24 hour telephone counselling and referral line providing parents with information and support related to parenting issues


Crisis Services of Waterloo Region - The Distress Centre provides confidential listening and support, crisis response and intervention for anyone in Waterloo region. Telephone lines operate 24 hours a day, 365 days a year and are answered by trained volunteers as well as staff who offer non-judgmental listening and confidentiality


Distress Centre Line:


Youth Distress Line: 519.745.1166

Distress Line


Community Torchlight Guelph/Wellington/Dufferin - Offers free, telephone-based listening, support, referral, and crisis assistance (24/7) by trained staff and volunteers. All calls are confidential. Unless requesting emergency services, you do not need to identify yourself or your location


Distress Line:

519.821.3760 or 1.888.821.3760

Youth Support Line:


Community Torchlight




Cambridge Memorial Hospital - Mental Health Services - Provides supportive and therapeutic services to people in Cambridge and North Dumfries who are experiencing mental health difficulties.


Cambridge Memorial Hospital


Guelph General Hospital / Homewood Health Centre / CMHA WWD - Emergency Mental Health Service (EMHS) - Provides crisis assessments and care to residents of all ages within Guelph and Wellington county. As part of the EMHS there is an Emergency Mental Health Unit (EMHU) located in the Emergency Department at the Guelph General Hospital which accepts crisis related admissions and provides crisis care. 



Guelph General Hospital / Homewood / CMHA WWD


Grand River Hospital - Mental Health and Addiction Service - Offer a wide range of mental health and addiction services to meet the specific needs of individuals and families, across generations


Grand River Hospital


Grand River Hospital - Mental Health Services in an Emergency - Provides mental health and addiction assessments 24 hours a day in the emergency department, located at the hospitals KW site at 835 King Street West in Kitchener


GRH Emergency
Counselling Services


Carizon Family and Community Services - Carizon is a full-service, professional counselling agency, providing individual counselling, couples, and marriage counselling, group programs, credit counselling and community outreach to children, men, women, seniors, families and new Canadians. Carizon provides programs at various locations throughout the Region of Waterloo




Canadian Mental Health Association Waterloo Wellington Dufferin (CMHA WWD) - Assist people with developmental and mental health challenges. Services for children to seniors




Family Counselling Centre of Cambridge and North Dumfries - Provides counselling for issues relating to family violence, child poverty, and personal counselling for individuals, couples and families. Services offered in different neighbourhood sites in the city of Cambridge, as well as the township of North Dumfries




KW Counselling Services - A multi-service agency providing individual, family, group and outreach supports to the community. Offer individual and group counselling, LGBTQ services and training mediation, youth services, workshops and professional training, outreach workers, domestic violence services, as well as multicultural programs and training


519.884.0000 or [email protected]

KW Counselling


The Community Mental Health Clinic (CMHA WWD) - Two clinics located in Fergus and Mount Forest providing mental health services. Services offered for adults include help with depression, mental illness in the family or having suicidal thoughts. Services also available for children, adolescents and seniors


Fergus: 519.843.6191
Mount Forest: 519.323.4004
Toll Free: 1.800.265.7723

Community Health Services


Lutherwood Family Counselling Service - Provides a range of services to assist children and their families coping with mental health challenges. Provide residential treatment and assessment services, family crisis and prevention counselling, community and school-based interventions and operate a youth shelter. Lutherwood provides services to people in Waterloo Region and Wellington County

Children's Mental Health Centre: 519.884.1470
Safe Haven Shelter/Betty Thompson Youth Centre: 519.749.1450
Child and Parent Place Program Guelph and Area: 519.822.4141 ext 1532
Waterloo Region: 519.743.1460 ext 1298
Front Door Child and Youth Mental Health Services for Families: 519.749.2932
Family Counselling Services: 519.622.1670 ext 200


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Community Services



Community Service Available Location

Community Care Concepts of Woolwich, Wellesley and Wilmot - Helping seniors and adults with disabilities to live independently in their own home. Providing services like:

 - Meals on Wheels : Hot and frozen meals delivered to your home

 - Community Meals: Combining food, fellowship, information and entertainment

 - Transportation: Rides to medical appointments, shopping, and for other needs

 - Day Programs: A day filled with activities, lunch, and a chance to meet new people

 - Homemaking: Assistance with light household tasks including cleaning and meals

 - Inside and Outside Maintenance

 - Friendly Visitors/Lunch Dates: Providing socialization for isolated or lonely seniors

 - Home at Last: Support to transition from hospital to home

929 Arthur Street South, Elmira, ON

Ph: 519.664.1900 or 1.855.664.1900


Woolwich Day Program

120 Barnswallow Drive, Elmira, ON

Ph: 519.669.1223


Wilmot Day Program

200 Boullee Street, New Hamburg, ON

Ph: 519.669.1223


Community Care Concepts



Waterloo - Wellington Community Support Services - Existing to help older adults and those with chronic conditions to live more independently at home. There are also services available to help caregivers provide better care, and to provide a break from care giving. Providing services like:

 - Meals on Wheels and Group Dining

 - Caregiver Support

 - Housekeeping and Home Maintenance and Repair

 - Transportation

 - Shopping

 - Adult Day Programs

 - Alzheimer/Dementia Services

 - Hearing Loss/Deaf Support and Blind/Low Vision Rehabilition


Call the CSS resource centre at

519.748.2222 to receive more information or order a referral form.


Waterloo - Wellington Community Support Services


Waterloo - Wellington Specialized Geriatric Services - Helping seniors with complex mental health or medical conditions. Services are provided by a team of experts including nurses, physicians, and therapists. Services Include:

 - Specialized Geriatric Mental Health Assessment: Provides comprehensive assessment of the older patient's mental health in order to provide accurate diagnosis and treatment options.

 - Specialized Geriatric Medicine Assessment: Provides a geriatric assessment, diagnosis, and treatment recommendations.

 - Community Responsive Behaviour (CRB) Team: Assesses people with cognitive impairment for specific responsive behaviours such as agitation, repetition, and wandering arising from dementia, mental health or addictions. Works collaboratively with caregivers to identify strategies to manage behaviour and reduce risks.

Call the Specialized Geriatric Services Clinical Intake at 1.855.849.6228 or click here to order more brochures.


Waterloo-Wellington Specialized Geriatric Services




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