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Click on the link for more information regarding:
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Click Here for a copy of the Diabetes
Directory of Community Resources
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Medical Laboratories Locations
It usually takes several days for the labs to send your doctor your test results so be sure to go to the lab at least two weeks before your doctor's appointment.
| Canadian Medical Laboratories |
LifeLabs |
Cambridge and New Hamburg
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| 12 George St. South 519.623.3860 |
350 Conestoga Blvd 1.877.849.3637 |
| 697 Coronation Blvd. 519.623.7007 |
10 Waterloo St., New Hamburg 1.877.849.3637 |
| 167 Hespeler Rd. 519.621.8850 |
246 Dundas St. South 519.622.1820 |
Kitchener/Waterloo
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| 535 Belmont Ave., Suite 104 519.576.1340 |
200 Lorraine Ave, Suite 5-6 1.877.849.3637 |
| 751 King St. West, Unit 104 519.576.2460 |
564 Belmont Ave. W., Suite 105 1.877.849.3637 |
| 421 Greenbrook Dr. 519.569.8592 |
751 Victoria St. S. 2nd Floor 1.877.849.3637 |
| 385 Frederick St., Unit 20A 519.749.9555 |
65 University Ave., Waterloo 1.877.849.3637 |
| 564 Belmont Ave., Unit 101 and 102 519.576.8760 |
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Guelph and Fergus
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| 83 Dawson Rd., Unit 209 519.823.5279 |
281 Stone Rd East 1.877.849.3637 |
| 21 Surrey St. W., Suite 109 519.767.2165 |
85 Norfolk St. Suite 101 1.877.849.3637 |
| 55 Wyndham St. N. Suite 214 519.767.0501 |
245 Union St. E., Fergus 1.877.849.3637 |
LifeLabs now offers my results which is a patient portal that provides patients with secure online access to most of their LifeLabs test results. Most lab results are released from the testing laboratory and will be posted to patients’ my results accounts within 24 to 48 hours. The my results website is available in English, French, Chinese and Punjabi. For more information visit the LifeLabs website.
You can register for my results, by visiting myresults.lifelabs.com within 30 days of your lab test. To register you will require the following information: valid OHIP number, active email address, date of your recent lab test (within 30 days of registration) and your unique lab visit number provided at the time of service.
If you use Canadian Medical Laboratories (CML), you are unable to access your results on my results at this time. Lifelabs purchased CML Healthcare in 2013 and as CML locations are converted to “LifeLabs” Patient Service Centres, those patients will be able to register for my results. You are encouraged to ask your CML locations when this service will be available.
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Local Pharmacy Support
Your local pharmacist can be a great resource and valuable member of your diabetes management team.
The MedsCheck Diabetes Program is an annual medication review by a community pharmacist for Ontarians living with diabetes. MedsCheck aims to provide education and optimize drug therapy. It is conducted in the community pharmacy in person with the patient or patient's care-giver. For more information contact your pharmacist.
Other areas where your pharmacist can help provide support and information are:
- Advice on your diabetes medications
- Support with your insulin pen
- Selecting a blood glucose meter
- Safe "over-the-counter" medications
- Sharps disposal
Community Pharmacy Outreach Programs (CPOP)
If you do not have a regular pharmacy or you are looking for specific information on diabetes, the Canadian Diabetes Association has created the Community Pharmacy Outreach Program, comprised of pharmacies recognized by the Association as providing exemplary service and a high standard of care in the area of diabetes management.
The following pharmacies have been recognized by the Association as providing exemplary service and a high standard of care in the area of diabetes management in the Waterloo-Wellington region.
| Pharmacy Name |
Address |
Phone Number |
Preston Medical Pharmacy
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125 Waterloo St. S. Cambridge |
519.623.1994 |
| Riepert Pharmacy |
98 Highland Rd. W., Kitchener |
519.578.1210 |
| The Medicine Shoppe |
296 Highland Rd. E., Kitchener |
519.571.7050 |
| Cook's Pharmacy |
520 University Ave., W. Waterloo |
519.744.2200 |
| Shoppers Drug Mart |
468 Albert St., Waterloo |
519.884.3860 |
| The K-W Pharmacy |
65 University Ave., E., Waterloo |
519.746.6133 |
Pharmacies with Certified Diabetes Educators on Staff
Another resource in the community is through pharmacists who have attained their Certified Diabetes Educator Certificate. These pharmacists have a marked interest in diabetes care and may be able to assist you with the management of your diabetes.
The following are a list of CDE pharmacists in Waterloo-Wellington region.
| Cambridge |
| Pharmacist Name |
Pharmacy |
Address |
Phone Number |
| Matthew DiGiovanni |
Hespeler Pharmacy |
100 Jamieson Pkwy |
519.658.4420 |
| Sejal Patel |
Medic Pharmacy |
246 Dundas St |
519.622.4400 |
| Gina DiVizio |
Preston Medical Pharmacy |
125 Waterloo St S |
519.653.1870 |
| Angela Puim |
| Mukesh Kshatri |
RX Med Health Pharmacy |
614 Coronation Blvd |
519.622.0404 |
| Guelph |
| Pharmacist Name |
Pharmacy |
Address |
Phone Number |
| Susie Rouman |
Gordon Pharmacy |
1499 Gordon St |
519.836.0101 |
| Mike Abdelmalak |
IDA/Royal City Pharmacy |
84 Gordon St |
519.763.8975 |
| Lori Moroshita |
Rexall PharmaPlus |
265 Eramosa Rd |
519.829.3111 |
| Kitchener |
| Pharmacist Name |
Pharmacy |
Address |
Phone Number |
| Hoda Fowzy |
Belgage Pharmacy |
525 Belmont Ave |
519.576.2900 |
| Vivian Youssef |
| Vishal Acharya |
Carpenter Guardian Pharmacy |
501 Krug St |
519.744.4424 |
| Rajiv Thakkor |
| Poshin Jobanputra |
Cooks Pharmacy |
1450 Blockline Rd #201 |
519.742.5600 |
| Mike Nakhla |
Heritage Park Pharmacy |
200 Lorraine Ave |
519.744.6770 |
| Shaun Toolsie |
Riepert Pharmacy |
98 Highland Rd W |
519.578.1210 |
| Mona Kshatri |
Shoppers Drug Mart - Ottawa and River |
1400 Ottawa St S |
519.742.6160 |
| Klara Serjani |
Shoppers Drug Mart - Weber and Arlington |
1221 Weber St |
519.748.2430 |
| Lina Shubair |
| Richa Acharya |
Shoppers Drug Mart - Fairway |
310 Fairway Rd S |
519.748.2776 |
| Amgad Elgamed |
| Akiko Uchida |
| Maria Horner |
Shoppers Drug Mart - Pioneer Park Plaza |
123 Pioneer Dr |
519.748.4525 |
| Brenda Vanderwiel |
| Grace Yue |
| Rania Ayoub |
| Ehab Abdel Sayed |
Tannery Pharmasave |
121 Charles St |
519.744.1000 |
| Mervat Saad |
Urgent Care Pharmacy |
385 Fairway Rd S #9 |
519.894.5118 |
| Waterloo |
| Pharmacist Name |
Pharmacy |
Address |
Phone Number |
| Poshin Jobanputra |
Cooks Pharmacy |
520 University Ave W |
519.744.2200 |
| Pradeep Acharya |
KW Guardian Pharmacy |
65 University Ave E |
519.746.6133 |
| Kyla Christie |
Schill Remedy Rx Pharmacy |
570 Univerisity Ave E |
519.886.5925 |
| Will Schill |
| Maria Horner |
Shoppers Drug Mart - Waterloo Corporate Campus |
190 Northfield Dr W |
519.884.3860 |
| Rania Ayoub |
| Andra Ene |
| Cristina Urzica |
| Nick Beamish |
Shoppers Drug Mart - Bridgeport and Weber |
50 Weber St N |
519.880.8083 |
| Usman Habib |
| Krupal Jha |
| Lindsey Markusson |
| Neil Malhotra |
Westmount Place Pharmacy |
50 Westmount Rd N |
519.886.7670 |
| New Hamburg |
| Pharmacist Name |
Pharmacy |
Address |
Phone Number |
| Poshin Jobanputra |
Cook's Pharmacy |
75 Huron St |
519.662.2640 |
| Neil Malhotra |
Town Square Pharmacy |
100 Mill St |
519.662.9995 |
| Wellesley |
| Pharmacist Name |
Pharmacy |
Address |
Phone Number |
| Poshin Jobanputra |
Cook's Pharmacy |
1201 Queen's Bush Rd |
519.662.2240 |
If you are a pharmacist that has obtained your CDE designation and you would like to be added to the above list, please contact us at [email protected] and provide us with your contact information.
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Mental Health Resources
Symptoms of depression are more common in people with diabetes compared with the general population and major depressive symptoms are present in approximately 15% of people with diabetes.
Many Diabetes Education Programs have Social Workers on staff to provide counselling for those dealing with the effects of diabetes. For more information you can contact your local diabetes education program to inquire about access to counselling services.
Here 24/7 was launched April 1, 2014 as a single point of access for vital addictions, mental health, and crisis services in the Waterloo, Wellington, and Dufferin counties. One call or visit is all it takes to speak with passionate staff hoping to connect people with hundreds of programs and specialized services. Visit www.here247.ca for more information.
The Big White Wall is an online mental health and wellbeing service offering self-help programmes, creative outlets and a community that cares. When you're dealing with everyday stressors or major life events, they will help you get through it.
| General Mental Health Resources |
Mental Health Service Information Ontario - The Mental Health Helpline provides informations about mental health services in Ontario. Information and referral service will answer your call, email or web chat 24/7. Service is confidential and free. They can:
- provide information about counselling services and supports in your community
- listen, offer support and provide strategies to help you meet your goals
- provide basic education about mental ilness
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1.866.531.2600 |
Canadian Mental Health Association Waterloo Wellington Dufferin (CHMA WWD) - Promotes the mental health of all and supports the recovery of people experiencing mental health issues
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1.844.264.2993 CMHA WWD
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Self Help Alliance Waterloo - Wellington - The Self Help Alliance provides services offered by people for people who have experienced a mental health and/or addiction issue
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Cambridge: 519.623.6024
Guelph: 519.763.4014
Kitchener/Waterloo: 519.570.4595
Self Help Alliance
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The Mental Health and Diabetes Directory - These providers have engaged in additional training to understand the reality of living with diabetes in order to provide mental health support specific to addressing the realities of living with diabetes.
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Click here to learn more |
| Crisis / Distress Lines |
Kids Help Phone - A bilingual national telephone counselling service for children and youth. Anonymous and confidential, lines are open 24 hours a day
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1.800.668.6868 |
Parent Help Line - 24 hour telephone counselling and referral line providing parents with information and support related to parenting issues
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1.888.603.9100 |
Crisis Services of Waterloo Region - The Distress Centre provides confidential listening and support, crisis response and intervention for anyone in Waterloo region. Telephone lines operate 24 hours a day, 365 days a year and are answered by trained volunteers as well as staff who offer non-judgmental listening and confidentiality
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Distress Centre Line:
519.745.1166
Youth Distress Line: 519.745.1166
Distress Line
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| Community Torchlight Guelph/Wellington/Dufferin - Offers free, telephone-based listening, support, referral, and crisis assistance (24/7) by trained staff and volunteers. All calls are confidential. Unless requesting emergency services, you do not need to identify yourself or your location |
Distress Line:
519.821.3760 or 1.888.821.3760
Youth Support Line:
519.821.5469
Community Torchlight
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| Hospitals |
Cambridge Memorial Hospital - Mental Health Services - Provides supportive and therapeutic services to people in Cambridge and North Dumfries who are experiencing mental health difficulties.
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Cambridge Memorial Hospital |
Guelph General Hospital / Homewood Health Centre / CMHA WWD - Emergency Mental Health Service (EMHS) - Provides crisis assessments and care to residents of all ages within Guelph and Wellington county. As part of the EMHS there is an Emergency Mental Health Unit (EMHU) located in the Emergency Department at the Guelph General Hospital which accepts crisis related admissions and provides crisis care.
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519-837-6438
Guelph General Hospital / Homewood / CMHA WWD
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Grand River Hospital - Mental Health and Addiction Service - Offer a wide range of mental health and addiction services to meet the specific needs of individuals and families, across generations
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519.749.4310
Grand River Hospital |
Grand River Hospital - Mental Health Services in an Emergency - Provides mental health and addiction assessments 24 hours a day in the emergency department, located at the hospitals KW site at 835 King Street West in Kitchener
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GRH Emergency |
| Counselling Services |
Carizon Family and Community Services - Carizon is a full-service, professional counselling agency, providing individual counselling, couples, and marriage counselling, group programs, credit counselling and community outreach to children, men, women, seniors, families and new Canadians. Carizon provides programs at various locations throughout the Region of Waterloo
|
519.743.6333
Carizon |
Canadian Mental Health Association Waterloo Wellington Dufferin (CMHA WWD) - Assist people with developmental and mental health challenges. Services for children to seniors
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1.844.264.2993
CMHA WWD
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Family Counselling Centre of Cambridge and North Dumfries - Provides counselling for issues relating to family violence, child poverty, and personal counselling for individuals, couples and families. Services offered in different neighbourhood sites in the city of Cambridge, as well as the township of North Dumfries
|
519.621.5090
FCCCND |
KW Counselling Services - A multi-service agency providing individual, family, group and outreach supports to the community. Offer individual and group counselling, LGBTQ services and training mediation, youth services, workshops and professional training, outreach workers, domestic violence services, as well as multicultural programs and training
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519.884.0000 or [email protected] KW Counselling
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The Community Mental Health Clinic (CMHA WWD) - Two clinics located in Fergus and Mount Forest providing mental health services. Services offered for adults include help with depression, mental illness in the family or having suicidal thoughts. Services also available for children, adolescents and seniors
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Fergus: 519.843.6191
Mount Forest: 519.323.4004
Toll Free: 1.800.265.7723
Community Health Services
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Lutherwood Family Counselling Service - Provides a range of services to assist children and their families coping with mental health challenges. Provide residential treatment and assessment services, family crisis and prevention counselling, community and school-based interventions and operate a youth shelter. Lutherwood provides services to people in Waterloo Region and Wellington County
Children's Mental Health Centre: 519.884.1470
Safe Haven Shelter/Betty Thompson Youth Centre: 519.749.1450
Child and Parent Place Program Guelph and Area: 519.822.4141 ext 1532
Waterloo Region: 519.743.1460 ext 1298
Front Door Child and Youth Mental Health Services for Families: 519.749.2932
Family Counselling Services: 519.622.1670 ext 200
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Lutherwood |
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| Community Service Available |
Location |
Community Care Concepts of Woolwich, Wellesley and Wilmot - Helping seniors and adults with disabilities to live independently in their own home. Providing services like:
- Meals on Wheels : Hot and frozen meals delivered to your home
- Community Meals: Combining food, fellowship, information and entertainment
- Transportation: Rides to medical appointments, shopping, and for other needs
- Day Programs: A day filled with activities, lunch, and a chance to meet new people
- Homemaking: Assistance with light household tasks including cleaning and meals
- Inside and Outside Maintenance
- Friendly Visitors/Lunch Dates: Providing socialization for isolated or lonely seniors
- Home at Last: Support to transition from hospital to home
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929 Arthur Street South, Elmira, ON
Ph: 519.664.1900 or 1.855.664.1900
Woolwich Day Program
120 Barnswallow Drive, Elmira, ON
Ph: 519.669.1223
Wilmot Day Program
200 Boullee Street, New Hamburg, ON
Ph: 519.669.1223
Community Care Concepts
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Waterloo - Wellington Community Support Services - Existing to help older adults and those with chronic conditions to live more independently at home. There are also services available to help caregivers provide better care, and to provide a break from care giving. Providing services like:
- Meals on Wheels and Group Dining
- Caregiver Support
- Housekeeping and Home Maintenance and Repair
- Transportation
- Shopping
- Adult Day Programs
- Alzheimer/Dementia Services
- Hearing Loss/Deaf Support and Blind/Low Vision Rehabilition
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Call the CSS resource centre at
519.748.2222 to receive more information or order a referral form.
Waterloo - Wellington Community Support Services
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Waterloo - Wellington Specialized Geriatric Services - Helping seniors with complex mental health or medical conditions. Services are provided by a team of experts including nurses, physicians, and therapists. Services Include:
- Specialized Geriatric Mental Health Assessment: Provides comprehensive assessment of the older patient's mental health in order to provide accurate diagnosis and treatment options.
- Specialized Geriatric Medicine Assessment: Provides a geriatric assessment, diagnosis, and treatment recommendations.
- Community Responsive Behaviour (CRB) Team: Assesses people with cognitive impairment for specific responsive behaviours such as agitation, repetition, and wandering arising from dementia, mental health or addictions. Works collaboratively with caregivers to identify strategies to manage behaviour and reduce risks.
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Call the Specialized Geriatric Services Clinical Intake at 1.855.849.6228 or click here to order more brochures.
Waterloo-Wellington Specialized Geriatric Services
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